eServiceWeb - Help Desk

Order Management > Order Setup
Order Setup
 
With Order Setup, you can set up order notifications, status, and so on. To go to the Order Setup, go Order and click on Order Setup.
 
 
In the Order Status, you can add and customize the order status. To edit an existing one, click on the one you want to edit. Enter the name and description, and once you're done click Save. To delete the status, click Delete.
 
 
 
In the Order Email and Receipt Content, you can customize email messages that will be sent to the customers after they placed an order. The content can be edited in sections: Order Thanks (Credit Card), Order Thanks (Pay by Mail), Order Receipt Header, and Order Receipt Footer. You can edit the messages as you would edit a web page using the HTML Editor. For more information, please refer to the following help pages.
 
 
You can edit the order number as well. In the Order Number section, enter the number you want to start counting the orders from. Each time a new order is placed, this number increment by one.
 
 
You can choose if you want to receive email notifications each time an order is placed. To do this, check the box next to "Notify On". Below, enter the email address the notifications should be sent to. If you like to have copies to be sent to another email adress, you can enter it below. To test if the settings are correct, you can click on the link that says "To send a test message".
 
 
To edit the order confirmation email, you can enter the content in the Order Confirmation section. In the email text, you can use the following variables to represent different information about the customers and the orders.
 
##ORDERLINK## = Link to the order.
##ORDERNO## = Order number.
##CUSTNAME## = Customer's name.
##DATE## = Date of order been placed.
##STORENAME## = Store's name.
 
To test if the settings are correct, you can click on the link that says "To send a test message".
 
 
Once you're finished entering the settings, click Save near the top.